This privacy policy was last updated on 7th January 2024.
Your privacy is important to The Good Apparel. This Privacy Policy (“Policy”) explains how The Good Apparel collects, uses, discloses, and retains your information when you visit or use our website (our “services”), including the use of personal information in connection with interest-based advertising. It also describes the controls we provide you with to manage your personal information within our services and your data subject rights (such as your right to object to certain types of processing we carry out). Please read through the following before providing us with any of your personal data. When you provide The Good Apparel with your personal data, you consent to The Good Apparel’s collection, use, disclosure, and retention of your personal data in accordance with this Privacy Policy and as otherwise permitted by law.
Who we are
We are The Good Apparel & Our website address is: https://www.goodstoore.com/.
What Personal Data do we collect
Account Information:
When you create or manage an account with The Good Apparel, and/or sign up for a loyalty program, we collect the following information from you:
- Name
- Email address
- Gender
- Date and month of birth
- Contact information
- Password
- Mailing and shipping address
Purchase Information:
When you purchase products or services from our store, as part of the buying and selling process, we collect the following information from you, or your friends and family who wish to ship a product (including gift cards) to you:
- Name
- Email address
- Credit card and payment information
- Mailing and shipping address
- Contact information
- Marketing preferences and any other information you provide
- Please note that we retain your purchase history from The Good Apparel websites
How we uses your personal information
We may use and disclose your Personal Data for the following purposes:
To provide our services
- To establish and maintain your user account and/or loyalty program on our sites, including tracking your orders, purchase history, and shipments and sending you reminders of items left in your shopping cart and/or providing you with product notifications;
- To improve our services and business, including in response to trends, patterns, feedback, and sentiments expressed on social media or directly to us;
- To process your order for our products or services, process or collect your payment for the order;
- To process your returns or refunds in accordance with our Terms and Conditions;
- To understand your needs and interests, and personalise your experience with the Service and our communications such as by using your location information to determine your language preferences or display accurate date and time information; and
- To provide support for the Service, respond to your requests, questions and feedback, evaluate your satisfaction with the Service and to otherwise administer our relationship with you.
- To provide you with supporting services and functions related to your user account;
- To monitor and enforce compliance with our Terms and Conditions, including dispute resolution; and
- To comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law
Marketing and Advertising
- To send you marketing communications and ads in relation to our sales, products, services and promotions, including promotional mail together with your order;
- To deliver advertisements which are related to our products and services which may be of interest to you on our websites and/or social media platforms;
- To invite you to our The Good Apparel events;
- To process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
- To process your participation in our loyalty programs;
- To promote our products and services on our websites;
- To improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and
- For any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page
Data Sharing
We do not sell your data. We may share your information with third-party service providers for the purpose of fulfilling orders and providing services on our behalf.
Website Cookies
Some of the information that we collect will not personally identify you but will instead track your use of our website so that we can better understand how our website is used by end users and in turn enhance and improve your experience in using our website. This information can be obtained through the use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to ‘remember’ information from our website for future use. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our website.
Accessing And Correcting Your Personal Data
You may review and correct your personal data by signing into your user account and selecting ‘Update Profile’ or equivalent, or by contacting us at thegoodstoore@gmail.com. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party. Please allow fourteen (14) working days for your request to be processed. In relation to any request for access to any personal data, we reserve the right to charge a nominal fee for the processing of this request in accordance with applicable local legislation.
Opting-Out
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us at thegoodstoore@gmail.com. Please allow thirty (30) working days for your request to be processed.
Request for Deletion of Personal Data
You have the right to request that we delete any of your personal data that we collected from you and retained, with certain exceptions. If you would like to withdraw your consent for the collection, use and/or disclosure of any of your personal data, please write to us at thegoodstoore@gmail.com. We will process such a request within a reasonable time and it may take up to thirty (30) days for this to be reflected in our systems. Once this is complete, we will no longer retain, use and/or disclose your personal data, except for compliance, regulatory or other legal purposes. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us.
Contact Us
All other questions on our use of your personal data should be addressed to our Data Protection Officer, whom you may contact at thegoodstoore@gmail.com.